FAQs <

FAQ's

How do I get started using WildFireWeb?

What are the basic options for getting a site up and running?

Does my site need to be hosted on your servers?

Yes. To take advantage of our dynamic editing features and additional software modules, your site needs to be hosted on our servers.

Does my site include email?

Yes, all sites include email. Entry level sites include up to 10 email accounts. You can access your email via any standard Pop 3 email client (Outlook, Outlook Express, Mac Mail, Eudora, Entourage etc) as well as via any web browser connected to the internet.

We have a large organization with many employees, can we manage our own email accounts?

Yes. Large organizations are configured on their own virtual servers and have full control panel access. The control panel allows you to configure many aspects of your server including e mail account management.

Do I need to sign a contract to use your service?

As the site owner, can I assign users and privileges for editing the content?

Absolutely! As the site owner, you have access to the administrative functions of your site at all times. You can create and administer users and privileges at any time.

What about SEO (Search Engine Optimization), do you offer that?

Yes. As the site administrator, you define the SEO for each page in your site. Through a very simple user interface you add keywords and descriptions for each page in your site.

Can I password protect my site?

Yes. You can password protect the entire site or any individual page within your site at any time.

What are the available support options?

24/7 online support via our help site where you will find simple step by step instructions
Phone tech support 9am - 5pm PST
Email support (generally responded to within 24 hours)
We also offer regularly scheduled free web based training as well as paid individual and group training options

Who can view my website?

Who can Edit my web pages?

How often is my site backed up?

What are my options for registering a domain name?

We can register the domain for you or you can register the domain at any domain registry on the internet.

What if I already have a domain?

No problem, we simply access your registry account, or supply you with the information you need to point the domain name to our servers.

Do I need to install any software on my computer to use WildFireWeb?

Never. All of the interaction with your site is performed using any standard modern web browser.

Do I pay for additions or upgrades to the service?

In general, No. All of our software is hosted on our servers in one location. When we upgrade or make enhancements to the entire system everyone benefits at the same time. We do, however, offer additional features and modules such as shopping carts and forums that are not standard with every site and come with additional fees.